Brooks IT Service BITS

What I can do

Practical support, technical projects and advice across the systems you use. These examples show the range of my work. If your request looks different, tell me what you need.

Computers & everyday support

A problem does not need to be complicated to be worth solving. I help with individual computers and the devices a business relies on.

  • Windows troubleshooting and software problems
  • New-computer setup, imaging and device moves
  • Printers, accounts and access permissions
  • Consistent setup and management across a small fleet

I have worked with: Windows · Intune · Active Directory · Group Policy

Request help with this

Email & Microsoft 365

From an Outlook problem to a business email migration, I help make communication and account access work the way they should.

  • Outlook, shared mailboxes and permissions
  • Sign-in and multifactor authentication problems
  • Spam filtering and email-delivery troubleshooting
  • Microsoft 365, Exchange and Google Workspace administration and migrations

I have worked with: Microsoft 365 · Exchange Online · Google Workspace · Entra

Request help with this

Networks & Wi-Fi

I troubleshoot unreliable connections and plan networks around the people, equipment and locations that need to use them.

  • Wi-Fi coverage and connection problems
  • Switches, access points and firewalls
  • Guest networks and separation of network traffic
  • Site-to-site VPNs and secure remote access

I have worked with: Cisco · Meraki · Aruba · Ruckus · Palo Alto · Zscaler

Request help with this

Servers, storage & backups

I work on the systems behind the scenes: servers, storage, identity and backups. The aim is a setup that can be maintained and a recovery plan you can test.

  • Windows Server and Active Directory
  • Virtual machines and storage
  • Backup configuration and restore testing
  • Planned upgrades, consolidation and recovery improvements

I have worked with: Windows Server · VMware vSphere · ESXi · Synology · Veeam

Request help with this

Security improvements

I help turn security recommendations into practical changes, with priorities that fit the environment and the work you need to do.

  • Account protection and multifactor authentication
  • Endpoint protection and device configuration
  • Patching, vulnerability cleanup and email security
  • Security-control implementation and scheduled remediation

I have worked with: Security controls · Microsoft Defender · CrowdStrike · Identity and access

Request help with this

Projects, planning & advice

When a job spans several systems or decisions, I can help define the work, identify dependencies and carry it through. Advice can also be a useful deliverable on its own.

  • Office and server-room moves
  • Migrations and acquisition integrations
  • Network redesigns and infrastructure improvements
  • Reviews of technical plans, vendor proposals and backup approaches
Request help with this

A plan that fits
the actual work.

Some requests need a diagnostic step before the full solution can be scoped. Others need a maintenance window, access to a particular system, or coordination with a vendor. We’ll work through those details before committing to the next step.

Work is scheduled in advance. BITS is not an emergency dispatch or on-call service and does not offer 24/7 monitoring or guaranteed response times.

Tell me what you need